Clear, fair, and transparent — know your options before you sail
Flexible
Cancellation policy
100%
Refund if cancelled 48h+ before
5–7
Working days for refund
24/7
Support for cancellations
More than 48 hours before departure
Full fare refund, minus payment gateway charges (~2%)
100%
Refund
24 – 48 hours before departure
50% of base fare refunded; PMB, food, and GST charges non-refundable
50%
Refund
Less than 24 hours before departure
No refund applicable. You may reschedule subject to seat availability (reschedule fee applies)
0%
Refund
No-show (did not board)
Ticket is forfeited. No refund or rescheduling permitted after departure time
NIL
Refund
Step 2
Find your booking using your PNR number or booking reference
Step 3
Click "Cancel Booking" and confirm. Refund is processed to your original payment method
Alternatively, contact our support team via phone or email with your booking reference and we'll process the cancellation on your behalf.
Cancellation confirmed
Immediately upon request — you'll receive an email confirmation
Refund initiated (1–2 working days)
Green Ocean processes the refund to the payment gateway within 48 business hours
Refund credited (3–7 working days)
Credit/debit cards: 5–7 days · UPI/Net banking: 2–3 days · Wallets: 1–2 days
Ferry cancelled due to weather / port authority: Full refund including all charges, or free rescheduling at your choice.
Technical cancellation by Green Ocean: Full refund within 3 working days, plus a ₹200 inconvenience credit on next booking.
Medical emergency: Contact support with documentation. Evaluated on case-by-case basis, typically full or partial refund.
Name correction: Minor name corrections (up to 3 characters) allowed free once per booking. Major changes treated as cancellation + re-booking.
Our support team is available 24/7 to help with cancellations, refunds, and rescheduling