Reporting Time
Arrive early — boarding won't wait
Passengers are advised to report at the boarding point at least 60 minutes before departure.
Boarding closes
Gates close 15 minutes before departure — no exceptions
Late arrivals
May not be permitted to board once gates close
No refunds
Missed ferry due to late arrival is non-refundable
ID Requirements
Valid government-issued ID is mandatory
All passengers must carry a valid government-issued ID proof matching the name on their ticket.
Aadhaar Card
Most common — always accepted
Passport
Required for foreign nationals
Driving License
Issued by RTO / Transport dept
Voter ID
Issued by Election Commission
Important: The name on your ticket must exactly match the name on your ID. Even minor discrepancies may prevent boarding.
Ticket & Boarding
Keep your e-ticket ready at all times
E-ticket is mandatory
Mobile or printed e-ticket required for boarding — no ticket, no entry
Keep it accessible
Have your ticket ready at the gate — searching through your phone causes delays
Seat allocation
Your seat is assigned as per your booking confirmation — no swapping without crew approval
Baggage Policy
Travel light for easy boarding
Allowed Baggage
Prohibited Items
Sea Conditions & Safety
Your safety is our first priority
Weather Conditions
Ferry schedules are subject to prevailing weather and sea conditions approved by the Port Management Board.
- Trips may be delayed or rescheduled in rough weather
- Registered passengers receive SMS/email alerts
- Full refunds apply for cancellations by Greenocean
Onboard Safety
- Life jackets available for all passengers
- Follow all crew safety instructions
- Do not stand in restricted deck areas
- Muster station briefing provided before departure
- Emergency exits clearly marked onboard
Cancellation & Rescheduling
Know your options before you travel
100%
Refund
Cancelled 48h+ before departure
50%
Refund
Cancelled 24–48h before departure
0%
Refund
No-shows or late arrivals
Tickets can be modified or rescheduled subject to seat availability. Rescheduling fees may apply. For full policy details, see our Cancellation Policy.
Special Assistance
We're here to help every passenger
Infants & Children
Children under 2 travel as lap infants — must be accompanied by an adult at all times. Children aged 2–12 require a separate ticket.
Elderly & Special Needs
Passengers requiring assistance are advised to inform staff at check-in. Priority boarding is available upon request.
Seating & Comfort
Choose the experience that suits you
Lower Deck
Standard seating — best value, air-conditioned interior
Upper Deck
Premium seating with elevated views — great for photography
Open Deck
Only on Green Ocean 1 — feel the sea breeze, watch the islands
Onboard Guidelines
Help us keep the journey safe and pleasant
Customer Support
Our team is available to assist you with booking queries, schedule updates, and travel assistance.
Pro Travel Tips
From experienced Andaman travellers
Book Early
Secure the best seats and avoid last-minute scrambles — especially during peak season (Oct–May)
Morning Departures
Choose early morning ferries — seas are generally calmer and you arrive with a full day ahead
Travel Light
One bag + carry-on makes boarding faster and the open deck experience far more enjoyable
Essentials in Hand
Keep medications, valuables, and camera in your carry-on — checked bags go in the hold
Download E-ticket
Save your ticket offline — Havelock and Neil jetties have patchy cellular coverage
Dress for the Deck
Bring a light jacket for the open deck — the sea breeze is refreshing but can be chilly